FREQUENTLY ASKED QUESTIONS
Find answers to the most common questions about Phoenix Voyages luxury cruise experiences, bookings, and our exclusive Porsche driving adventures.
Booking & Reservations
How do I book a Phoenix Voyages cruise?
You can book directly through our website by selecting your preferred suite and completing the booking process. Our reservation specialists are also available 24/7 at +1 (855) 383-5771 to assist with personalized bookings.
What is the deposit required to secure my booking?
A non-refundable deposit of $2,500 CAD is required to secure your booking. This deposit is applied toward your final cruise fare.
Can I modify or cancel my booking?
Modifications are possible up to 60 days before departure, subject to availability. Cancellations made more than 90 days before departure receive a full refund minus the deposit. Please review our complete cancellation policy during booking.
Do you offer payment plans?
Yes, we offer a structured payment plan. A $2,500 deposit (in your selected currency) is required at booking. An interim payment of 50% of the remaining balance is due by January 6, 2027, and the final payment is due by April 6, 2027. Contact our reservations team if you have questions about the payment schedule.
Suites & Accommodations
What's included in each suite category?
All suites include luxury linens, complimentary WiFi, daily housekeeping, and access to all ship amenities. Phoenix Signature Suites (420 sq ft) feature dual French balconies and two-person spa showers. Prestige and Classic Suites (210 sq ft) offer French balconies and smart privacy glass bathrooms.
Can I request specific suite locations?
Yes, we accommodate suite location preferences whenever possible. Premium locations (higher decks, midship) may be subject to additional fees. Early booking increases the likelihood of securing your preferred location.
Are there connecting suites for families?
Select suites can be configured as connecting rooms for families. Please specify this requirement when booking, as availability is limited.
What amenities are provided in each suite?
All suites feature European King beds (convertible to twins), luxury spa amenities, interactive QLED TVs, in-room safes, and climate control. Phoenix Signature Suites include additional premium amenities and butler service.
Porsche Experience
What's included in the Porsche Experience package?
The $2,300 Porsche Experience includes track days with professional instruction, scenic drives in premium Porsche vehicles, safety equipment, and expert coaching. Multiple vehicle options are available including 911s, Cayennes, and Taycans.
Do I need a special license to participate?
A valid driver's license is required. No special racing license is needed. Our certified instructors provide comprehensive safety briefings and training suitable for all skill levels.
Are there age restrictions for the Porsche Experience?
Drivers must be 21 or older with a valid license. Passengers (18+) can enjoy scenic drives. Track experiences require participants to be 25 or older for insurance purposes.
What if weather affects the driving experiences?
Alternative indoor experiences and simulators are available during inclement weather. Most experiences proceed in light rain with appropriate safety measures.
Dining & Amenities
Are all meals included in the cruise fare?
Yes, all meals in our main dining venues are included. This covers breakfast, lunch, dinner, and afternoon tea. Premium wine pairings and specialty dining experiences may have additional charges.
Can you accommodate special dietary requirements?
Absolutely. We accommodate vegetarian, vegan, gluten-free, kosher, and other special dietary needs. Please specify requirements during booking or at least 14 days before departure.
What spa services are available?
Our spa offers massages, facials, body treatments, sauna, steam room, and fitness facilities. Services can be booked onboard or in advance. Spa packages are available for enhanced value.
Is there WiFi throughout the ship?
Complimentary WiFi is available in all suites and public areas. Premium high-speed packages are available for streaming and video calls.
Travel & Logistics
What documents do I need for my cruise?
A valid passport is required for all guests. Some itineraries may require visas. We provide detailed documentation requirements upon booking confirmation.
How do I get to the ship?
Detailed pre-cruise information including embarkation locations, times, and transportation options is provided 30 days before departure. Airport transfers can be arranged for an additional fee.
What should I pack?
Pack smart-casual attire for days and elegant clothing for evenings. Formal nights require cocktail or formal wear. Comfortable shoes for shore excursions are recommended. A detailed packing list is provided with your travel documents.
What about gratuities?
Gratuities for housekeeping and dining staff are included in your cruise fare. Additional gratuities for exceptional service are at your discretion and greatly appreciated.