Privacy Policy
Last Updated: January 4, 2025
Introduction
Phoenix Voyages ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website charter.phoenixvoyages.ca and book our luxury cruise experiences.
Information We Collect
Personal Information
When you book a cruise or contact us, we may collect:
- Full name and contact information (email, phone, address)
- Passport information and travel documents
- Payment card information and billing address
- Dietary requirements and health information (if provided)
- Emergency contact information
- Driver's license information (for Porsche experiences)
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on site
- Referring website and search terms
- Cookie data and tracking information
How We Use Your Information
We use your information to:
- Process and confirm your cruise bookings
- Communicate with you about your reservation
- Process payments and prevent fraud
- Provide customer support and answer inquiries
- Comply with legal obligations and travel regulations
- Send you marketing communications (with your consent)
- Improve our website and services through analytics
- Ensure safety and security during experiences
Information Sharing and Disclosure
We may share your information with:
- Service Providers: Payment processors (Stripe), email services (Resend), cloud hosting (Vercel, Supabase)
- Travel Partners: Cruise operators, Porsche experience providers, insurance companies
- Legal Authorities: When required by law or to protect our rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you use our website (Google Analytics)
- Prevent fraud and enhance security (CSRF tokens)
- Maintain your booking session
You can control cookies through your browser settings, but some features may not function properly if disabled.
Data Security
We implement industry-standard security measures to protect your information, including:
- SSL/TLS encryption for data transmission
- Secure payment processing through PCI-compliant providers
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Encrypted data storage in secure databases
Your Privacy Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing communications
- Portability: Receive your data in a portable format
- Objection: Object to certain processing activities
To exercise these rights, contact us at privacy@phoenixvoyages.ca
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years for tax and legal compliance.
International Data Transfers
Your information may be transferred to and processed in countries outside of Canada, including the United States and European Union. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and Privacy Shield certification where applicable.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: