Privacy Policy

Introduction

Phoenix Voyages ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website charter.phoenixvoyages.ca and book our luxury cruise experiences.

Information We Collect

Personal Information

When you book a cruise or contact us, we may collect:

• Full name and contact information (email, phone, address)
• Passport information and travel documents
• Payment card information and billing address
• Dietary requirements and health information (if provided)
• Emergency contact information
• Driver's license information (for Porsche experiences)

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on site
• Referring website and search terms
• Cookie data and tracking information

How We Use Your Information

We use your information to:

• Process and confirm your cruise bookings
• Communicate with you about your reservation
• Process payments and prevent fraud
• Provide customer support and answer inquiries
• Comply with legal obligations and travel regulations
• Send you marketing communications (with your consent)
• Improve our website and services through analytics
• Ensure safety and security during experiences

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors (Stripe), email services (Postmark), cloud hosting (Vercel, Supabase)
• Advertising Partners: Google, Meta and LinkedIn, only if you accept advertising cookies (see Cookies and Tracking Technologies below)
• Travel Partners: Cruise operators, Porsche experience providers, insurance companies
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

We use cookies and similar technologies (small files or scripts stored in or run by your browser). Essential ones are always on. Analytics and advertising technologies stay off until you accept them in our cookie notice, and you can change your choice at any time with the Cookie Preferences link at the bottom of every page.

Essential (always on)

• Your booking session, form security (CSRF tokens) and your cookie choice
• Secure payments and fraud prevention by Stripe on payment pages
• Hosting, bot protection and performance by our hosting and chat providers
• Live chat through our 3CX phone system, so you can message our team
• Vercel Web Analytics and Speed Insights: anonymous, cookie-free page and performance counts

Analytics (only with your consent)

• Google Analytics (Google LLC): pages visited, time on site, device, approximate location and how you found us, to understand which pages are useful. Opt out:Google Analytics opt-out

Advertising (only with your consent)

• Google Ads (Google LLC): measures whether our ads lead to inquiries and bookings, and lets us show our ads to past visitors.
• Meta Pixel and Meta Conversions API (Meta Platforms, for Facebook and Instagram): the same purposes. When you submit a booking or inquiry, we send Meta your IP address, browser details and your email and phone number in hashed (scrambled) form, so Meta can match the booking to an ad you saw.
• LinkedIn Insight Tag (LinkedIn), if enabled: the same purposes for LinkedIn ads.

If you have not accepted, Google tags may send cookie-free, aggregate signals (Google Consent Mode) that store nothing on your device. Google, Meta and LinkedIn process this data in the United States and other countries. Manage how they use it atGoogle Ad Settings andMeta Ad Preferences. Your choice is saved in your browser until you change it or clear your browser data. Google Analytics cookies last up to 2 years and Meta's up to 90 days unless you withdraw consent or clear them.

Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Encrypted data storage in secure databases

Your Privacy Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities

To exercise these rights, contact us at privacy@phoenixvoyages.ca

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years for tax and legal compliance.

International Data Transfers

Your information may be transferred to and processed in countries outside of Canada, including the United States and European Union. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and Privacy Shield certification where applicable.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: